Hotel Mercure Salzburg City 4 stars

Customer review rating (ALL Rating) 4.5/5 1,569 reviews

Hotel Mercure Salzburg City - Image 1
Hotel Mercure Salzburg City - Image 2
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Description

Hotel extras

  • Central location: only 10-15-minute walk to the attractions of Salzburg

  • Modern meeting facilities & fine restaurant "le sel" with terrace

  • Salzburg Central Station is only 900 meters away

  • Bus service between the hotel, city center & airport

Our accommodation(s)

Hotel location

Hotel Mercure Salzburg City

Bayerhamerstrasse 14 a
5020 SALZBURG
Austria

GPS:47.809379, 13.050953

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE SEL

Non contractual photo

2500 years of salt mining have shaped the state and its people and given our restaurant its name. Enjoy the cozy atmosphere of the Le Sel with dishes from regional and international cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,569 reviews

TripAdvisor Rating  4.0/5  1,509 reviews

Worth it.

TripAdvisor rating 4.0/5

Moneymagnet889 Couples - TripAdvisor review

We stayed overnight with a group tour. We informed them that we were Accor members and gave us 2 free drinks. The window opening was very narrow for security reasons. The comforter was separate for us couples. The bathroom was spacious enough. I liked the scent of the shampoo and body wash. The breakfast was a little crazy since it took time before the buffet got refilled. Otherwise,not was a good stay.

Spring in Salzburg

Customer review rating 4.5/5

James Solo - Confirmed reviews ALL

Spring sightseeing week in Salzburg. Beautiful city. Ideal hotel to base yourself for a visit to Salzburg. Easy access to all of the city from hotel. Ten minutes to station and on bus route number 2 from airport. Comfortable rooms, nice breakfast and helpful staff. Good stay.

Dear Mr. B., many thanks for staying with us in Salzburg and for taking the time writing us your kind feedback. It was a pleasure for us to welcome you and it would be a bigger pleasure to welcome you again soon at our Mercure Salzburg City. Sincerely, Marcus Siess General Manager Mercure Salzburg City Bayerhamerstraße 14a 5020 Salzburg Österreich T +43 (0) 662 88 14 38 - 410 F +43 (0) 662 87 11 11 - 411 E-mail : h0…

Clean but dated

Customer review rating 3.0/5

V. Couples - Confirmed reviews ALL

The cleaning ladies are doing a great job, however, the hotel is run down! Its very old, needs an upgrade. Staff is extremely nice and helpful.

Dear Mrs. Dujmovic, first of all I want to thank you for your stay with us and for taking the time writing us your feedback. Yes, our rooms at the first floor are old and renovation is already planed. Because of that we call the rooms "old fashioned rooms" at the booking channels and the are much cheaper then the rooms at the 2nd and 3rd floor. Because we was fully booked at the day of your arrival we was not able to give you a free of charge upgrade and so I thank you for your acceptance. For us it would be a great pleasure to welcome you again in Salzburg and hope you will see our other rooms or our renovated rooms at the 1st floor. Sincerely, Marcus Siess General Manager Mercure Salzburg City Bayerhamerstraße 14a 5020 Salzburg Österreich T +43 (0) 662 88 14 38 - 410 F +43 (0) 662 87 11 11 - 411 E-mail : h0…

Good location, nice stay

Customer review rating 4.5/5

Alex58 Solo - Confirmed reviews ALL

Good location close to the center of the city, just a walking distance. Relatively easy to park on the street nearby or use parking place (paid) offered by the hotel. Clean rooms, nice staff at the recepion and in the restaurant.

Dear Mr. N., many thanks for staying with us and for your great feedback as well as for your trust. It would be a pleasure for us to welcome you again in the nearby future and until that I wish you all the best. Sincerely, Marcus Siess General Manager Mercure Salzburg City Bayerhamerstraße 14a 5020 Salzburg Österreich T +43 (0) 662 88 14 38 - 410 F +43 (0) 662 87 11 11 - 411 E-mail : h0…

Good location and clean room

Customer review rating 3.5/5

Muhammad H. N. Families - Confirmed reviews ALL

It was nice experience specially room was clean with 5-10 minutes walk to city center. I was not happy with one of the counter staff as during booking i paid more for a room to have a King size bed as we were travelling with a 2 months old baby but upon check in we were provided a room with two single beds where we cannot sleep with our child and upon asking at counter, we were told initially that there is no other room free and we cannot give you a King size bed room as it is available and upon insistence and showing them that i paid more just for a king size bed the other guy suddenly said i can give you one. Would have been much better if your staff don’t lie and should give the room what people paid for. I can imagine many people would just believe their lies. Please train them not to lie people about availability as someone has paid for it and system never lies upon booking.

Dear Mr. N., first of all I want to thank you for your trust and for staying with us in Salzburg, as well as for your feedback. I am totally unhappy with the situation you had while your Check In and be sure that this is not the quality we want to serve all of our guests. I deeply apologize for this and be sure I will speak with the team member to improve the quality. We hope to get the chance getting back your trust at another stay and until that I wish you all the best. Sincerely, Marcus Siess General Manager Mercure Salzburg City Bayerhamerstraße 14a 5020 Salzburg Österreich T +43 (0) 662 88 14 38 - 410 F +43 (0) 662 87 11 11 - 411 E-mail : h0…

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Other web-users rate our hotel

  • 596 reviews 9.2/10 Location
  • 758 reviews 7.9/10 Room
  • 788 reviews 8.6/10 Service
  • 19 reviews 7.9/10 WiFi
  • 458 reviews 8.5/10 Breakfast
  • 301 reviews 7.7/10 Cleanliness
  • 93 reviews 5.9/10 Amenities

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