ibis Brussels Airport 3 stars

Customer review rating (ALL Rating) 4.0/5 815 reviews

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ibis Brussels Airport - Image 1
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Bessenveldstraat 17b, 1831 DIEGEM, Belgium

Description

Hotel extras

  • bar serving snacks and quality belgian beers

  • Private parking

  • Free Wi-Fi access throughout the hotel

  • 100% non smoking hotel

  • Express breakfast

Our accommodation(s)

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Hotel location

ibis Brussels Airport

Bessenveldstraat 17b
1831 DIEGEM
Belgium

GPS:50.881647, 4.437962

Telephone
Fax +32 2 725 40 40

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN RESTAURANT

Enjoy a meal at our restautrant 'ibis Kitchen' open from Monday till Thursday from 6PM till 10PM!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  815 reviews

TripAdvisor Rating  3.5/5  828 reviews

Well located to airport

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

outdated interior Beds are old and uncomfortable staff not accommodating, everything only on request Hotel bar is good Solid Breakfast, standard European

Dear Guest, Thank you for taking the time to share your feedback. We are glad to hear you found our location convenient for airport access, and that you enjoyed the offerings at our hotel bar. Your appreciation for our breakfast selection is also very encouraging. However, we regret to learn that some aspects did not meet your expectations. While we take pride in our commitment to comfort, we are sorry if the bed was not to your satisfaction. Additionally, we apologize for any inconvenience you encountered with the key cards. We strive to maintain a welcoming atmosphere, and we are concerned to hear that you felt our staff were not as accommodating as they could be. Please rest assured that we continuously aim to provide a welcoming and attentive service for all our guests. It is our hope that despite these concerns, we will have the opportunity to welcome you back and offer the true ibis Brussels Airport experience that so many of our guests have grown fond of. We hope we can welcome you back in the future. Kind regards, Karim Haraké, General Manager

Horrible location and old hotel

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

I had to cancel my stay before I even got to stay the night as I didn't feel safe. I was accosted by individuals who lived in government housing right in the front. Nothing online mentioned that it was not safe to walk around.

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you are a member of the ALL – Accor Live Limitless loyalty programme, which reflects your trust in our brand and services. The safety and comfort of our guests are of utmost importance to us. We are saddened to hear that you felt otherwise during your experience. Our location, while close to the airport and various amenities, should offer a sense of safety and convenience for all our guests. We regret that this was not your impression and we assure you that many guests find our location suitable and secure. Regarding the cleanliness, our team is dedicated to maintaining a high standard of hygiene, which is reflected in our daily cleaning protocol. We are sorry to hear that your experience did not meet these standards. On the topic of noise, we understand how crucial a good night's sleep is and we regret that your peace was disturbed. Our hotel is equipped with double soundproof windows to improve guest comfort, and while the higher floors are typically quieter, we apologize if you experienced inconvenience. We appreciate your comments regarding the possible enhancements of our rooms and facilities. Please rest assured that we will take your feedback into account as we continuously seek ways to improve our guest experience. We hope we can welcome you back in the future. Kind regards, Karim Haraké, General Manager

The rooms were really clean and the hotel was near the airport which was very convenient for me.

TripAdvisor rating 4.0/5

Wanderer33882997557 Business - TripAdvisor review

My travel companion and I needed a hotel to stay in for one night in Brussels. We looked up Ibis hotel and we drove there without making prior hooking and good enough, they he two rooms available for us. The rooms were clean and the receptionist was very welcoming. We love our stay there.

Dear Wander, Thank you very much for this positive review. We are delighted to hear that you found our rooms to be clean and appreciated the proximity of our hotel to the airport, which is indeed just a few minutes away, ensuring convenience for our guests with early flights or late arrivals. Your kind words about the warm welcome you received from our reception team are especially heartening. Our staff strives to provide a friendly and efficient service, and it's rewarding to know this has positively impacted your stay. All of the team very much hope that we will have the chance to see you again very soon. Kind regards, Karim Haraké, General Manager

Awesome staff

Customer review rating 5.0/5

Camille Business - Confirmed reviews ALL

Check-in very easy, staff is being proactive and available. Convenient location if you need to catch up an early flight in Brussels airport.

Dear Camille, Thank you for taking the time to give us your feedback. It's wonderful to hear that our staff made a great impression and that the seamless check-in process added convenience to your stay, especially when planning to catch an early flight from Brussels airport. We're also glad you found our location to be beneficial for your travel needs. It would be a pleasure to have you return in the future. Our very best regards, Karim Haraké, General Manager

just ok

Customer review rating 3.5/5

Kornel Business - Confirmed reviews ALL

everything ok, convenient connection to airport. room small, but enough, clean

Dear Kornel, Thank you for your review. It's great to hear that you found our hotel's connection to the airport convenient and appreciated the cleanliness of your room. Our team takes great pride in providing a comfortable and well-maintained environment for our guests. Regarding your feedback on the room's size, while they are designed to be cozy and efficient, we ensure that all our rooms, spanning 18sqm, are equipped with the Sweet Bed by ibis to maximize your comfort. We also appreciate your suggestion about complimentary water refills. Although we do not currently offer free water in the rooms, we do provide water accessible 24/7 at the vending machine or at the bar for convenience. We hope to see you again in the future. Best regards, Karim Haraké, General Manager

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Other web-users rate our hotel

  • 327 reviews 6.9/10 Location
  • 468 reviews 5.2/10 Room
  • 400 reviews 7.3/10 Service
  • 26 reviews 6.5/10 WiFi
  • 245 reviews 4.5/10 Comfort
  • 201 reviews 5.5/10 Cleanliness
  • 168 reviews 4.2/10 Value
  • 156 reviews 6.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.