Novotel Munich City 4 stars

Customer review rating (ALL Rating) 4.5/5 3,660 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Young, motivated and dynamic hotel team

  • Centrally located and ideal connection to public transport and airport

  • THE FLAVE restaurant featuring international cuisine and snacks

  • Spacious wellness area with pool and sauna (4 to 11 p.m.)

  • Conference center: GREAT Meetings concept by Novotel

Our accommodation(s)

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Hotel location

Novotel Munich City

Hochstrasse 11, Bayern
81669 MUNICH
Germany

GPS:48.129516, 11.58865

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE FLAVE

At THE FLAVE, everything revolves around Munichs Viktualienmarkt. Every day, we can offer you a varied and fresh market selection. From light, tasty snacks to hearty, filling meals.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  3,660 reviews

TripAdvisor Rating  4.0/5  3,497 reviews

All services where great

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

No ventilation În the small bathroom

Dear Ms. G., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Shocking experience

Customer review rating 1.0/5

Keshin G. Business - Confirmed reviews ALL

1. Allocated room 442 as a frequent guest and silver Accor member. The room was less than adequate as it was in the furthest part of the hotel. The room was also not stocked with water nor were any any of the sachet coffees / teas replaced. The bed was creaky and made sounds at every move. 2. On 2 occasions I had service staff walk directly into the room. On a separate occasion even when the do not disturb lock was on and I was in a meeting I had someone bang in the door to enter. 3. My Accor number and was not registered on the system despite updating it 2 times last year meaning I had to ask for a drinks voucher and the questioned if I had the right to receive one. It was rather embarrassing at check in. 4. The staff at checkin and restaurant were great and always remember me. They say hi and welcome me back. That’s always a nice bonus.

Dear Mr. G., Thank you for staying with us at Novotel München City and for taking the time to review your last visit. It is always our pleasure to have you as our guest. I sincerely apologize for the deficiencies regarding the check-in and for the human errors regarding the house-keeping that unfortunately caused inconveniences for you. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Novotel München City. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Good Star

Customer review rating 4.5/5

Frank S. Couples - Confirmed reviews ALL

Great staff and service though I'm not too impressed with the recently added rooms.

Dear Mr. S., I am very pleased that you took the time to review your visit with us at Novotel München City. Thank you for your positive review, the great remarks on the staff, and also for your critique regarding the new rooms.. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Good stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Great staff. Clean room. Gym could use more weights. Wifi in the room was horrible. 1 bar maybe. Really bad.

Dear Ms A., I am very pleased that you took the time to review your visit with us at Novotel München City. Thank you for your positive review, the nice feedback, and also for your critique regarding your wifi connection. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Friendly and well run hotel

Customer review rating 4.5/5

Adam L. Couples - Confirmed reviews ALL

A well run hotel with friendly and professional staff. Some rooms have been recently refurbished. Well run bar. Great breakfasts. Call out for the staff at reception and the bar - great service. Nice decor in public areas.

Dear Mr L., Thank you for taking the time to review your stay at Novotel München City. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our bar, the decor and the breakfast. My team and I are looking forward to welcoming you back as our guest hopefully soon. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

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Other web-users rate our hotel

  • 1,841 reviews 9/10 Location
  • 2,390 reviews 6.8/10 Room
  • 2,168 reviews 8.4/10 Service
  • 142 reviews 4.6/10 WiFi
  • 1,727 reviews 9.1/10 Breakfast
  • 1,255 reviews 5.5/10 Comfort
  • 867 reviews 8.1/10 Cleanliness
  • 580 reviews 5.7/10 Pool

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