Mercure Tokyo Ginza 4 stars

Customer review rating (ALL Rating) 4.5/5 2,341 reviews

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2 9 4, Ginza, Chuo ku, 1040061 TOKYO, Japan

Description

Hotel extras

  • Direct access from Tokyo Metro. Easy access from Haneda and Narita Airport.

  • a convenient location in the vibrant shopping district of Ginza

  • Locally inspired hotel, where the design tells the history and story of Ginza

  • a breakfast buffet with items such as fresh smoothies and several different breads

  • The Privilege room offers a 50" TV, free minibar and an Espresso Machine.

Our accommodation(s)

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Hotel location

Mercure Tokyo Ginza

2 9 4, Ginza, Chuo ku
1040061 TOKYO
Japan

GPS:35.672855, 139.768367

Telephone
Fax +81 3-4335-1222

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

For breakfast, we offer a Western buffet. The buttery croissants, which are baked hot in the kitchen every morning and are made with dough that has been from France, and the baguettes that are crispy on the outside and moist on the inside are popular.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,341 reviews

TripAdvisor Rating  4.0/5  1,894 reviews

Certificate of excellence 2023

Excellent hotel 10 Stars!!!♥️

TripAdvisor rating 5.0/5

WENZ808 TripAdvisor review

Beautiful hotel we enjoyed our last night before heading home to Hawai’i 🌺 Our registration went smoothly because of Rojju… such a Sweetheart and her help was greatly appreciated! Speaks English and our room was spacious ♥️ Yamashita-San at the bar was a joy and does his best on conversation with us 🥰 The shuttle bus to the Haneda Airport was a Blessing after our train, subway adventure 🥰

Dear Guest, Thank you for taking the time to post a review. However, it appears that you may have accidentally submitted a review intended for another hotel to our page. We kindly ask you to verify this. We appreciate your understanding and cooperation. Best regards, Mercure Tokyo Ginza

Good if you’re not spending lots of time at the hotel.

TripAdvisor rating 4.0/5

StephenM447 Families - TripAdvisor review

This is a very good centrally located hotel good if you wont be spending a lot of time at the hotel. There is a decent breakfast but no other restaurant times. The room was smallish but clean, up to date and had everything you normally need. No bells and whistles but otherwise recommended.

Dear Guest, Thank you for staying at Mercure Tokyo Ginza. We are very honored to receive your very good comment. Did you enjoy your trip in Tokyo? We sincerely hope that your next stay with us will be as pleasant as your last. Sincerely, Mercure Tokyo Ginza

Terrible

TripAdvisor rating 1.0/5

178tiffanyt Families - TripAdvisor review

So this hotel experience in Tokyo Is the worst so far 1) my daughter fell down in the tub at the first night , I told my husband to ask for a non-slippery mat , your staff said there’s none , and then all in sudden said there’s ? ( where’s the professional ? ) 2) the brand of the shampoo and body wash , after we use it our skin were super try , I don’t understand why there’s not lotion provided , we need to go get lotion the next day for that reason 3) I stayed for 5 nights , we kept hearing pounding sound from the upper room every night even after I complained to your staff I still hear it 4) I have back problem after I came back to Hong Kong , because of your bed quality , it’s super poor , not enough support and make sound of every move we made on the bed with my daughter , at last I need to go to a back therapist to fix it 5) your front desk staffs , everytime I pass by there’s no smile no greetings , not enthusiastic at all which is super rare for me to see in Tokyo I booked my trip from trip.com , not sure how you get 4 stars , unfortunately I cannot leave my comment as this stay , but for sure I will find another website to tell ppl your hotel is not worth every penny Before this trip I got another trip coming in Shenzhen , I was considering to stay at mecure Shenzhen , but after this horrible experience, I will not choose to stay for sure

Well located

Customer review rating 5.0/5

Beatriz M. A. Couples - Confirmed reviews ALL

Hotel is well located. Room was good size and bathroom spacious. Loved the coffee provided in the room as bottled water.

Dear Patrick Joseph A., Thank you for staying at Mercure Tokyo Ginza. We are very honored to receive your very good comment. Did you enjoy your trip in Tokyo? We sincerely hope that your next stay with us will be as pleasant as your last. Sincerely, Mercure Tokyo Ginza

Inflexible

Customer review rating 1.5/5

J Friends - Confirmed reviews ALL

I booked this room and because the person had medical issue, I need to move the booking. However I was told I could not do that as it was booking under non cancellation. Then I tried to stay and asked for late check out. once again I was told, they could do that. They only give me 1 hour from normal.

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Other web-users rate our hotel

  • 1,220 reviews 9.7/10 Location
  • 1,232 reviews 7.6/10 Room
  • 1,178 reviews 8.8/10 Service
  • 26 reviews 8.4/10 WiFi
  • 495 reviews 7.1/10 Breakfast
  • 394 reviews 8.2/10 Cleanliness
  • 38 reviews 3.2/10 Bar
  • 8 reviews 1.1/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.