Sofitel Macau at Ponte 16

Customer review rating (ALL Rating) 4.8/5 355 reviews

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Description

Hotel extras

  • Explore Macau's historical heritages with walking distance.

  • Fabulous city, harbour or river views with floor to ceiling windows.

  • Mansion Suites all with spacious living room and walk-in bathtub.

  • Two outdoor swimming pools with terrace and garden combined, the fun is guaranteed.

  • Family rooms set up, kid's friendly restaurants and Angry Bird Game Center are all fun.

Our accommodation(s)

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Hotel location

Sofitel Macau at Ponte 16

Rua do Visconde Paco de Arcos
MACAU
Macau SAR, China

GPS:22.196944, 113.535833

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  355 reviews

TripAdvisor Rating  4.5/5  6,389 reviews

Certificate of excellence 2023

I stayed again in the room that I preferred.

TripAdvisor rating 5.0/5

Quest62091678018 TripAdvisor review

Doreen's exceptional service at the executive lounge reception made a lasting impression on me at Sofitel Macau. Her prompt attention and adept problem-solving skills ensured a delightful experience. Her commitment to guest satisfaction and willingness to exceed expectations by relocating me back to my preferred room **37 truly enhanced my stay.

MISTRAL Birthday experience 💗

TripAdvisor rating 5.0/5

himar m TripAdvisor review

The buffet in Mistral is very abundant nice! Plenty of choices and very good cuisines. The view is perfect good ambiance. They are very kind and warm welcome to the guests. My Birthday celebration spent well at the place. Thank you to Ms. Mary and Ms. Maggie who entertained and assisted us very well. Hope to see you soon again everyone ☺️

"5 star service deserves a 5 star ratings"

TripAdvisor rating 5.0/5

Mark P TripAdvisor review

I had an amazing stay in Sofitel Macau at Ponte 16. 5 star service and staff deserves a 5 star rating. Upon arrival, I was greeted by the warm smiles of the impeccably trained staff. Every detail was meticulously curated, from the exquisite decor to the world class amenities that catered to my every whim. I met a lot of people/staff and they're truly the best, approachable and attentive. I would like to commend a group of people, Jenny from the front desk, Renz, Kel and Jessica. Eduardo from the Gym and Gwen, Bryan, Mark and Mary at the resto side. Please take good care of these people, these people went above and beyond to ensure my every need was met with grace and efficiency. Whether it was arranging personalized excursions or simply anticipating my preferences before I even voiced them, their commitment to exceptional service was truly unparalleled. My accommodation was nothing short of breathtaking. The room, a masterpiece of design and comfort, boasted a panoramic views of the river and city skyline. The attention to detail was evident in every corner, from the lavish bedding to the lavish bathroom complete with indulgent amenities. The hotel is conveniently located in the heart of Macau. 5 mins walk going to Senado Square and 9 mins walk going to the Ruins.

Excellent service, quality room, value exceeds price

TripAdvisor rating 5.0/5

Tan T TripAdvisor review

As a accord plus member, I always try to chose partnering hotel to gain status night. Not gonna lie, I have chosen Sofitel Macau for it's relatively lower price point( even with Club Millesime) compared to other five stars hotel. I first arrived at the hotel at around 7.20pm. During the check in, I was accompanied by another staff to level 17 for the check in, Club Millesime benefit. I was given quite a warm welcome from Russel and Doreen. I was offered to have my dinner at the club( it closes at 7.30pm) as the staff process my check in inside the restaurant. I was also given a room upgrade to sea view. Dining at Club Millesime is also quite a good experience. The food is above average, the fruits are especially fresh and sweet. Victor and Ann always remember what I like to drink. I got some of the travel tips in Macau from them as well. On the second day, I had a issue with my room's locker. Told Macy and Ann about it, they got the person in charge to resolve it shortly after. The quality of the room is great. The bed and pillow feel comfortable. Toilet is spacious. Overall, the stay at Sofitel Macau is exceptionally incredible. I feel safe and relaxed here. Hospitality offered surpass expectation. Value I received definitely exceeded the price paid.

Amazing! I Absolutely recommend it!

TripAdvisor rating 5.0/5

anarcsr Solo travel - TripAdvisor review

I was offered a full body massage for my birthday, and it was absolutely fantastic. The receptionist Alit was super nice, explained all the different treatments I could get and advised me according to my wishes. I chose a deep tissue and had Michelle as a masseuse, and she was perfect! It was the perfect balance between pressure to remove nots and to relax. I absolutely loved it and recommend it to anyone 🙂 I feel amazing!

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Other web-users rate our hotel

  • 6,981 reviews 9.4/10 Location
  • 6,161 reviews 8.2/10 Room
  • 7,612 reviews 8.8/10 Service
  • 51 reviews 4.8/10 WiFi
  • 2,431 reviews 9.1/10 Cleanliness
  • 2,417 reviews 9/10 Food
  • 1,280 reviews 9/10 Breakfast
  • 72 reviews 8.8/10 Sustainability

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