Novotel Chennai OMR 5 stars

Customer review rating (ALL Rating) 3.9/5 1,491 reviews

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Description

Hotel extras

  • Located on Old Mahabalipuram Road within 40 minutes drive to airport

  • Enjoy multiple outdoor and indoor sports activities

  • Ideal for a quick family staycation

  • Relish new age Food and Beverage options

Our accommodation(s)

Hotel location

Novotel Chennai OMR

Opp. Elcot Sez, IT Expressway,, Old Mahabalipuram Road,, Sholinganallur
600119 CHENNAI
India

GPS:12.905224, 80.229228

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

NICO Asian Bar and Cafe

Spend your sun kissed mornings with local artisanal teas and coffees. An ideal setting for co-working or quick meetings with high speed internet. Relish our authentic Asian cuisine. Evenings are accompanied by live music and finest wines, cocktails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,491 reviews

TripAdvisor Rating  5.0/5  638 reviews

Certificate of excellence 2023

Average stay

Customer review rating 2.5/5

Raju V. Business - Confirmed reviews ALL

It’s a slightly disappointing stay at Novotel this time. This is my third week of consecutive stay here due to my work commitments. Although the overall experience was good but feels like there is opportunity to improve in many areas like handling guests at the reception, housekeeping, restaurant etc. 1) This time I was with my family ( wife and 6 year old daughter) , there was some confusion with my booking when we arrived in the morning around 8:30, while I was sorting that there was no proper communication or response from reception team. I finally got the room allocated around 9:30 with paying early checking amount however no breakfast included in that. When I questioned, they were discussing in groups for 2-3 min, they said’ you can have sir’. I wasn’t very comfortable to be frank. I almost took a decision in my mind that no more Novotel. 2) my booking was for an Executive room with additional benefits. When I got inside the room, realised it’s the same room type I stayed last 2 weeks ( single occupancy) and no changes other that and extra spoon. No additional towel, no slipper etc. I had no clue about the additional benefits. Neither I asked or none told. 3) Housekeeping was disappointing. Kept only 2 bottles of water on second day, had to dial to get additional, food was taken to garbage disposal before eating etc. no slippers were given, I had to ask for it. I have no clue how things work here.

Dear Raju K., We would like to thank you for choosing our hotel as your accommodation choice during your visit to Chennai. Thank you for taking the time out to inform us of the difficulties you have encountered during your stay with us. It is unfortunate to learn you did not enjoy your stay to the fullest with us at Novotel. This is definitely not the genuinely caring and personalized attention we pride ourselves for providing and which we are known for. Your feedback has been duly noted by us, and rest assured it will be taken up with the concerned department and addressed suitably. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future and I would like to reiterate our commitment to high service standards. Sincerely, Vineesh Kurup General Manager

Good stay

Customer review rating 4.5/5

B S. S. Business - Confirmed reviews ALL

Good stay

Dear Subrahmanya S. B., We very much appreciate your comments regarding your stay at the Novotel Chennai OMR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vineesh Kurup General Manager

Good Stay

Customer review rating 4.5/5

Sanjaykumar S. P. Families - Confirmed reviews ALL

Good Room with nice staff and services

Dear Sanjaykumar Somabhai P., We very much appreciate your comments regarding your stay at the Novotel Chennai OMR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rochelle Wahlang Guest Experience Manager

Customer review rating 1.5/5

Vivek D. Business - Confirmed reviews ALL

I expected better standard from Novotel and the brand image that you have

Dear Vivek D., Thank you for taking the time to tell us about your experience at the Novotel Chennai OMR. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback has been duly noted by us, and rest assured it will be taken up with the concerned department and addressed suitably. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vineesh Kurup General Manager

Good Stay

Customer review rating 4.5/5

Karthik Families - Confirmed reviews ALL

Nice ambiance

Dear Gurumurthy E., We very much appreciate your comments regarding your stay at the Novotel Chennai OMR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vineesh Kurup General Manager

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Other web-users rate our hotel

  • 345 reviews 8.8/10 Location
  • 1,218 reviews 7.5/10 Room
  • 3,483 reviews 8.8/10 Service
  • 26 reviews 6.8/10 WiFi
  • 1,847 reviews 8.6/10 Food
  • 612 reviews 7.2/10 Cleanliness
  • 561 reviews 9.4/10 Vibe
  • 367 reviews 8/10 Breakfast

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