Novotel Abu Dhabi Gate 4 stars

Customer review rating (ALL Rating) 4.5/5 1,042 reviews

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Novotel Abu Dhabi Gate - Image 1
Novotel Abu Dhabi Gate - Image 2
Novotel Abu Dhabi Gate - Image 3
Novotel Abu Dhabi Gate - Image 4
222 Al Maqta Street, Rabdan Area, PO Box, 92156 ABU DHABI, United Arab Emirates

Description

Hotel extras

  • Great views over the city

  • Outdoor swimming pool

  • Free WIFI

  • 15 minutes' drive from downtown

  • Spa and fitness facilities

Our accommodation(s)

Hotel location

Novotel Abu Dhabi Gate

222 Al Maqta Street, Rabdan Area, PO Box
92156 ABU DHABI
United Arab Emirates

GPS:24.39591, 54.51804

Telephone
Fax +971 2 508 9990

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,042 reviews

TripAdvisor Rating  4.5/5  1,430 reviews

Certificate of excellence 2023

Catfished by Novotel

TripAdvisor rating 2.0/5

Yasmine K Families - TripAdvisor review

To say this hotel underwhelmed is an understatement. The pictures posted online is nothing like the reality of this hotel, which I have attached expectation versus reality for you to not be duped as my family and I were. We checked in, which took us over an hour with a screaming child (not that the reception could have cared less about this). There was no warm welcome and rather they made the entire check in process lengthy and unwelcoming. Despite having requested a cot to be in the room, it took 40mins after check in to arrive, by which time my exhausted child was over tired having missed his nap and in melt down mode - thanks for that! Got to the room and immediately noticed the damp smell from the room and the far smaller size of rooms than were advertised. The plump pillows proudly displayed on their website paled in comparison as two rather meak flattened pillows that awaited us on our tiny double bed. The bed was so uncomfortable, both myself and my husband had backache the following day. The short circuit in the lights made them flicker incessantly during the night despite having switched them off. The views that fooled me into thinking the hotel was situated on a beach front, were rather of a green, murky lake side with no sand as advertised online but rather grey, jagged stone. The service at this hotel also took ages. If you ordered something from housekeeping, it would take at least 30 - 60 mins for anything to arrive. We wanted to leave and go somewhere else but were too tired to bother doing so. On a positive note, the lobby was beautifully decorated for Ramadan. I would not stay here again due to how deceptively they attract customers. Im shocked that more people havent commented on the stark contrast of online versus reality. Truly catfished by Novotel.

We were delighted with the staff of the NOVOTEL Abu Dhabi Gate Hotel

TripAdvisor rating 4.0/5

igorsB8418MV TripAdvisor review

We stayed at the NOVOTEL Abu Dhabi Gate Hotel for two days. The hotel is new and modern. The room is clean, bright, not very big. Spacious gym and pleasant outdoor pool. But what struck us the most was the staff at this hotel. Lest we ask to do, bring or remove - their reaction was instant. We traveled in Abu Dhabi a lot, but we have never met such high level of the service! BRAVO! I would like to highlight and thank housekeeper Marlar Win for her accuracy, hard work, responsiveness and politeness, as well as concierges Islam and Nithin Meethal for their attentiveness and diligence. Also, I am grateful to manager Mahendra and receptionist Ahmed, who showed attention and responsiveness due to my request to organize on-line conference. We were delighted with the staff of this hotel. BRAVO! Elena and Igor from Canada

Dear Elena and Igor, Thank you for taking the time to share your wonderful feedback with us. We are thrilled to hear that you enjoyed your stay at Novotel Abu Dhabi Gate Hotel and that our modern facilities, clean rooms, and amenities met your expectations. We are especially pleased to hear that our staff went above and beyond to ensure your stay was comfortable and memorable. Marlar Win, Islam, Nithin Meethal, Mahendra, and Ahmed will be delighted to receive your kind words of appreciation. It was a pleasure to have you as our guests, and we hope to welcome you back again soon for another enjoyable stay. Sincerely, Sushanth Nambiar, Cluster General Manager

Well located, convenient for Dubai Resident

Customer review rating 5.0/5

Jonathan W. F. Solo - Confirmed reviews ALL

The stay was a pleasant one. Food was good. Ease of access to the hotel especially while coning from Dubai.

Dear Jonathan F., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sushanth Nambiar, Cluster General Manager

Good stay

Customer review rating 4.5/5

Philisiwe Families - Confirmed reviews ALL

The staff was great and the breakfast was awesome!

Dear Philisiwe, We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sushanth Nambiar, Cluster General Manager

Good stay

Customer review rating 4.5/5

A. A. Couples - Confirmed reviews ALL

Good location and friendly staff

Dear Al Hosani A., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sushanth Nambiar, Cluster General Manager

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Other web-users rate our hotel

  • 462 reviews 7.8/10 Location
  • 1,336 reviews 8.7/10 Room
  • 2,754 reviews 9.5/10 Service
  • 36 reviews 5/10 WiFi
  • 745 reviews 8.7/10 Cleanliness
  • 351 reviews 8.6/10 Breakfast
  • 150 reviews 9.2/10 Pool
  • 70 reviews 9.1/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.