Mercure Hanoi la Gare 4 stars

Customer review rating (ALL Rating) 4.5/5 418 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • A fine French and Vietnamese brasserie restaurant

  • "Business centre & copy/printing service available "

  • Free Wi-Fi & 24-hour room service

  • Located 3 minutes from railway station

  • "A range of 4-star quality facilities "

Our accommodation(s)

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Hotel location

Mercure Hanoi la Gare

94 Ly Thuong Kiet Street, Hoan Kiem District
100000 HANOI
Vietnam

GPS:21.026066, 105.841901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

BRASSERIE LE PAVILLION

Modern, bright and stylish, Brasserie Le Pavillion boasts an innovative wine list and delicious menu featuring a range of Vietnamese and international specialties. It features a unique garden area which offers a tranquil oasis in the heart of the city.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  418 reviews

TripAdvisor Rating  4.0/5  1,417 reviews

Certificate of excellence 2023

Exceptional staff and lovely hotel

TripAdvisor rating 5.0/5

hasans86 TripAdvisor review

Lovely hotel and excellent staff throughout the Hanoi hotel. Thank you to all the helpful staff at breakfast, and in particular, all thr Reception staff, Bach, Ly, Thao, Minh, Daf, Ngyay Nhoc, as well front door Haan and Nang. The team were so freindly and helpful. Bach in particular with his great knowledge of the city was always able to advise on the best spots and places to go. My biggest regret was not being able to tip the key staff as I ran out of enough currency on the last day!

Great stay near train

Customer review rating 5.0/5

Samantha P. Families - Confirmed reviews ALL

Front desk was very accomadating to our needs. Close to the train station to go anywhere else

Location is excellent

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

The hotel staff are kind and very attentive. Good breakfast. Room is very clean. The hotel is close to the historical sites.

Okay for tourists but not for a business trip

TripAdvisor rating 2.0/5

745nicd Business - TripAdvisor review

Had to stay here for work as the me the grand was full. Positives first - good location and the ladies at breakfast looked after me very well Negatives - tried to check in at 1530 after 24 hours travel. The reception tell me I cannot have my room as the previous customers have a late check out and I will not be able to get in until 1900 at the earliest. Reception tell me they informed the agent, spoke to the agent and no one told them. The key card kept unpairing. Conclusion - it’s fine as a tourist but no good for work and to rest

Dear Nic D, Thank you for taking the time to tell us about your experience at the Mercure Hanoi la Gare. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nga Vo (Ms.) Front Office Manager

Near train station

TripAdvisor rating 5.0/5

sphilip1990 TripAdvisor review

Really spacious room, clean, and accommodating front desk. Only 3 minutes away from train station to go to sapa and it’s a nice place to rest before your train. Lots of fun stores and restaurants nearby- good location. Highly recommend. 10/10 stars.

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Other web-users rate our hotel

  • 209 reviews 9.5/10 Location
  • 259 reviews 7.8/10 Room
  • 395 reviews 9.4/10 Service
  • 10 reviews 7/10 WiFi
  • 130 reviews 9.4/10 Cleanliness
  • 120 reviews 8.4/10 Breakfast
  • 111 reviews 5.9/10 Comfort
  • 40 reviews 3.9/10 Amenities

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