Fairmont Mayakoba

Customer review rating (ALL Rating) 4.5/5 2,069 reviews

Best price
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Fairmont Mayakoba - Image 1
Fairmont Mayakoba - Image 2
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Carretera Federal Cancún, Playa del Carmen Km 298, 77710 RIVIERA MAYA, Mexico

Description

Hotel extras

  • Labeled ALLSAFE

  • Luxurious suites, nestled in the middle of the Mayan jungle, mangroves and the Caribbean Sea.

  • Suites with private infinity pools overlooking the canal or in front of the beach.

  • Located a few miles away from the Xcaret park, the cenotes, beaches, Tulum and the Mayan ruins

  • A large choice of restaurants and bars to suit every appetite and craving

Our accommodation(s)

Hotel location

Fairmont Mayakoba

Carretera Federal Cancún, Playa del Carmen Km 298
77710 RIVIERA MAYA
Mexico

GPS:20.687637, -87.027426

Telephone
Fax +52 984 206 3030

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,069 reviews

TripAdvisor Rating  4.5/5  7,829 reviews

Certificate of excellence 2023

Some highs and some lows

TripAdvisor rating 4.0/5

C M TripAdvisor review

Stayed for 4 nights, 5 days in signature casita. Pools and beach are great - sargassum was almost a nonissue. Food extrememly expensove as was the all-inclusive, but glad we chose that option. Couple of issues with room; light switch broke in the "on" position in the bathroom. Despite repeated calls to maintenance, they never fixed it and the constant light shining through the door louvers ruined my sleep. Also ran out of sundries two days in and weren't refilled, which was a problem for a family with two long haired females. Other than that, it's a lovely property and all the staff were amazingly nice.

Perfect

TripAdvisor rating 5.0/5

Suzanne K TripAdvisor review

Resort has so much to offer. Great restaurants, beach, pools, service and staff are amazing. Couldn't have been better. Would go back again. Only downside is check-in process is fairly long and slow, but once you get settled its perfection! Treat yourself to a massage. The spa is beautiful

Exceptional Experience

TripAdvisor rating 5.0/5

Karen R TripAdvisor review

During our stay at Fairmont Mayakoba we commented more than once about how the staff seemed to just anticipate exactly what we needed in that moment. A small treat after a massage, iced coffee on the beach, a bottle of water before bike ride - the service was truly top notch. The property was immaculate at all times, the ability to get around was really stress-free with bikes and golf carts. The pools were phenomenal (the only issue being guests trying to reserve lounge chairs by 6AM by placing small items on them to "claim" them then not return to use them for hours). Could have done with a casual restaurant option or two more for lunch and another coffee place would have been ideal (long lines in the morning!).

Great Experience!

TripAdvisor rating 5.0/5

451cliffr TripAdvisor review

My recent stay at the Fairmont Mayakoba exceeded my expectations! The staff was friendly and very informative whenever I had a question. I would definitely recommend this resort to my friends and family. It is definitely worth the trip. You will not be disappointed!

Beautiful grounds.

Customer review rating 4.0/5

Kim P. Families - Confirmed reviews ALL

Beautiful property, but very difficult to get reservations and was unsatisfied at the level of customer service at the concierge. We also stayed at the Andaz and I did find their customer service in general was much better however your property was nicer.

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Other web-users rate our hotel

  • 407 reviews 7.7/10 Location
  • 633 reviews 7.2/10 Room
  • 1,195 reviews 8/10 Service
  • 5 reviews 1.7/10 WiFi
  • 732 reviews 7/10 Food
  • 541 reviews 8.1/10 Amenities
  • 256 reviews 8.3/10 Vibe
  • 239 reviews 4.5/10 Value

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All our hotels in Riviera Maya

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.