Swissôtel Büyük Efes İzmir 5 stars

Customer review rating (ALL Rating) 4.6/5 4,524 reviews

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Description

Hotel extras

  • Located at the heart of the city of Izmir

  • Discover a living, breathing gallery of more than 800 masterpieces from around the world.

  • Pürovel Spa & Sport facili,es over 5.500m² with an outdoor & indoor pool.

  • Büyük Efes Convention Center includes 19 meeting and conference rooms.

  • Three restaurants & two bars present a selection of traditional and contemporary cuisines.

Our accommodation(s)

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Hotel location

Swissôtel Büyük Efes İzmir

Gaziosmanpasa Bulvari No 1
35210 ALSANCAK
Turkey

GPS:38.4278764, 27.1339936

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  4,524 reviews

TripAdvisor Rating  4.5/5  3,525 reviews

Certificate of excellence 2024

Poor Customer Service

TripAdvisor rating 2.0/5

Ricky30 TripAdvisor review

I have stayed at this hotel for a number of times over the years. Clearly as I keep coming back I have been happy with the service. I stayed mid April for a couple of days and I had a late flight so I planned to check out by 12 and and then stay around the Pool for 3 or 4 hours. I was told this this was not permitted. I was quite surprised as I have never experienced this at any hotel. I emailed Customer Service stating this and that I was surprised especially given that i had stayed with them for 11 days over the last 2 months. I received no response, so I emailed again and still no response. I am a regular visitor to Izmir and I will now have to reconsider where I stay in Izmir.

Customer review rating 0.5/5

Shahin S. Families - Confirmed reviews ALL

It’s not nice at all for your hotel that if we missed something in the room is like missing in the streets.. and after few hrs when I checked with reception they tell no there isn’t anything… I was your loyal and old Guest but unfortunately it was the last time! 🙏

Dear Shahin s., Thank you for taking the time to tell us about your experience at the Swissotel Büyük Efes İzmir. I At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I attempted to reach out to you via phone. Regrettably, I was unable to connect with you. I would greatly appreciate it if you could kindly provide further details regarding your experience and any relevant information. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relations

very good hotel . very good location

Customer review rating 5.0/5

Mohammad G. Business - Confirmed reviews ALL

I work in an travel agency and I came to see the hotel

Dear Mohammad g., We very much appreciate your comments regarding your stay at the SWISSOTEL BUYUK EFES IZMIR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Magnificent

Customer review rating 5.0/5

Halil C. G. Couples - Confirmed reviews ALL

Enjoyed every moment of it, great accommodation with great staff

Sayın Halil Can Genç, Konaklamanızla ile ilgili geri bildiriminiz için teşekkür ederiz. Misafirlerimize en iyi hizmet kalitesini sunmak üzere özveri ile çalışan ekibimiz adına, paylaştığınız yorum bizler için büyük önem taşımaktadır. Sizin gibi değerli misafirlerimizin takdirini kazandığımızı bilmek ekibimizin başarılarının devamını sağlamak için güçlü bir motivasyon kaynağı olmaktadır. Otelimizde geçirdiğiniz zamandan keyif aldığınız için mutluluk duyuyoruz. Sizi en yakın zamanda otelimizde tekrar misafir etmekten mutluluk duyar, sağlıklı günler dileriz. Saygılarımızla, Misafir İlişkileri

Well located

Customer review rating 5.0/5

Aylin Ü. Families - Confirmed reviews ALL

We were very good time during our accommodations. The service was well done, and the hotel's staffs were very nice to us, they were always smile and kind. Thanks for your nice hospitality.

Dear Aylin ü., Thank you for your feedback. Your comments are very important for our team who put a great effort into providing the most quality service. It is an honor to know that we got your appreciation. We will let our colleagues know about your nice comment. Thanks to those valuable comments our team works even harder to keep our guests satisfied. We would love to see you soon in our hotel again. Sincerely Guest Relations

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Other web-users rate our hotel

  • 1,120 reviews 9.4/10 Location
  • 1,352 reviews 8.5/10 Room
  • 3,642 reviews 9.4/10 Service
  • 12 reviews 9.2/10 WiFi
  • 945 reviews 9.2/10 Cleanliness
  • 795 reviews 8.6/10 Food
  • 702 reviews 8.8/10 Breakfast
  • 571 reviews 8.6/10 Amenities

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