Raffles Makati 5 stars

Customer review rating (ALL Rating) 4.8/5 526 reviews

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Description

Hotel extras

  • Labelled ALLSAFE

  • Spacious, all-suite accommodation

  • Located in the same hotel complex as Fairmont Makati

  • Seven exciting dining outlets, including rooftop bar and French Provençal brasserie

  • Outdoor swimming pool, Willow Stream spa and fitness centre

Our accommodation(s)

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Hotel location

Raffles Makati

1 Raffles Drive, Makati Avenue
1224 MAKATI
Philippines

GPS:14.5513, 121.0231

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  526 reviews

TripAdvisor Rating  5.0/5  871 reviews

Certificate of excellence 2023

Exceptional hotel

TripAdvisor rating 5.0/5

bangkok222 Solo travel - TripAdvisor review

Exceptional hotel with exceptional staff in all the areas of hotel , rooms are exquisite and very intimate area of property. Staff go over and above for you each time you leave your suite , assigned butlers , everyone in the hotel knows your name immediately as well , the building itself has literally everything under one roof , nice gym , coffee shop , great bar and great lounge , restaurants are also very nice and have wide variety of selections. I will most likely stay here now when I come to Manila or travel through as well.

Foolproof service

TripAdvisor rating 5.0/5

Mae D Families - TripAdvisor review

Every thing went splendid the moment we arrived at the hotel everyone is smiling. We felt that heartwarming service. I want to personally thank Butler Marco for taking care of us. He is the one welcome us he gave me recommendations that makes our stay like everything was planned. hahaha I dont even have to ask. One of my favorite scenario is when he open the door for us and says "welcome home" and i felt it. I feel like im home i feel relax at that moment. The butler service is exceptional he even prepared us a bath. Ohh i almost forgot the cute butlers sing us a happy birthday song which one of the highlights of our stay. Sadly it was a short stay but we'll definitely come back.. ❤️

Customer review rating 5.0/5

Rosario (. R. ). E. Solo - Confirmed reviews ALL

Overall I enjoyed my stay, great hotel and service ☺️

Dear Ms. E., We very much appreciate your comments regarding your stay at the Raffles Makati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Ms. E., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Levy Manahan Guest Experience Manager

Great Stay at Raffles Makati!

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Raffles Makati was amazing! The staff were all so friendly, kind, and helpful. The suite was very nice & we had a great stay! Thank you to concierge Jullian for a welcoming registration, Dustin for helping with our luggage, Jessica for a wonderful Afternoon Tea, and butler Sebastian for being so attentive to ensure our stay was exceptional! Will definitely go back to Raffles Makati next time we’re in Manila :)

Dear Mr. T., We are absolutely thrilled to hear about your amazing stay at Raffles Makati! Thank you so much for taking the time to share your feedback with us. It brings us immense joy to know that you had a memorable experience and that our team members were able to contribute to making your stay exceptional. Your kind words about our friendly, kind, and helpful colleagues mean the world to us. We are incredibly fortunate to have such dedicated individuals on our team who are committed to providing personalized service and creating unforgettable moments for our guests. I will be sure to pass along your special mentions to Jullian, Dustin, Jessica, and Sebastian. They will be delighted to hear that their efforts were appreciated and made a positive impact on your stay. We are thrilled to hear that you enjoyed your suite and had a great experience overall. It was our pleasure to host you, and we cannot wait to welcome you back to Raffles Makati the next time you're in Manila. We have taken note of your feedback regarding the availability of orange juice and the toaster for bread. Please rest assured that we will address these concerns with our team to ensure that we provide an ample supply of orange juice and we have already upgraded our toaster to better serve our guests. Additionally, we appreciate your suggestion to include more Filipino dishes and will certainly take this into consideration as we continuously enhance our culinary offerings to cater to the preferences of our guests. Once again, thank you for choosing Raffles Makati, and we look forward to the opportunity to serve you again soon! Sincerely, Levy Manahan Guest Experience Manager

Larry (USA)

TripAdvisor rating 5.0/5

villais TripAdvisor review

The hotel was excellent to place I stayed. There is one lady who is very nice her name is Jhona in the food service, she guides me to tour the buffet and explained what different dishes are, I was amaze and impress with the facility. and well organized, Definitely I will visit again. And thank you for excellent foods.

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Other web-users rate our hotel

  • 126 reviews 9.6/10 Location
  • 267 reviews 9.2/10 Room
  • 499 reviews 9.6/10 Service
  • 171 reviews 8.7/10 Food
  • 151 reviews 9.5/10 Vibe
  • 83 reviews 9.3/10 Comfort
  • 77 reviews 9.1/10 Amenities
  • 61 reviews 8.7/10 Cleanliness

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