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How to cancel / change my reservation

Consult our FAQ
You have an account ?

To cancel or change your reservation, please log in.

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You have booked

How do I view, change or cancel a reservation ?

To change or cancel a reservation, you must first read the sales conditions for the reserved rate because some rates have specific conditions for changes or cancellations.

To find out more, please refer to the terms and conditions of sale

You made a reservation directly with a hotel

You made your reservation directly with a hotel: please contact the hotel directly for all change or cancellation requests. You can find contact details on the hotel's description page.

You made a reservation with our reservation office or on our website
You want to view your reservation
  • If you have an account, log in to view your reservation in the "Manage my bookings" section
  • If you do not have an account, view your reservation
You want to change your reservation

Please check availability at your chosen hotel and then change your booking:

  • Through our website: you will need to cancel your original reservation before making a new one
  • Through our reservation office : you will need the confirmation number that was sent to you when you made your reservation, as well as the arrival date of your stay
  • Through the hotel directly: you can find contact details on the hotel's description page
You want to cancel your reservation
You made a reservation through a travel agency

If you made your reservation directly through a travel agency, please contact the agency who carried out your reservation for all change or cancellation requests.

Reservations made via Fairmont, Raffles or Swissôtel websites

Please log in to your account to view or change your reservation. You can also view or change this reservation directly on the brand website.

This response has been useful ?

We have updated the programme’s General Conditions of Use to reflect these new features. These General Conditions of Use will automatically come into effect on 1st January 2017. We invite you to read them now: