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GENERAL CONDITIONS OF USE

From 12 April 2017

1. PROGRAMME DESCRIPTION

The Le Club AccorHotels loyalty programme (the Programme) provided by PRO-FID SAS (the Administrator), the company handling customer loyalty for AccorHotels group hotels, is designed to enable its Members to enjoy various benefits (as described below) during their stay at AccorHotels Group hotels participating in the Programme and with our Programme Partners.

The Le Club AccorHotels Programme is applicable only if allowed by law in the Member's country of residence. If it is not allowed, membership is null and void.

2. DEFINITIONS

3. HOTELS PARTICIPATING IN THE PROGRAMME

The hotels participating in the Programme are hotels operating under an AccorHotels brand, with the exception of the hotels and brands listed on the Le Club AccorHotels page of the AccorHotels.com website (see list of participating brands and non-participating hotels and brands on https://www.accorhotels.com/gb/leclub/program/brands.shtml).

When a hotel or brand joins the AccorHotels network or begins to participate in the loyalty programme, only stays in the hotel that have been made after this joining or first participation are eligible to earn Points and other programme advantages for Members.

If a hotel leaves the AccorHotels network or ceases to be a participating hotel after the Member makes a booking but before the Member’s actual stay, the Member:

The loyalty Programme Administrator will make every effort to inform Members affected by such a situation with reasonable notice before their stay.

4. PROGRAMME MEMBERSHIP

4.1. Conditions of Membership

The Programme is open to all persons who are legally considered to be an adult or have the legal capacity to sign a contract in their home country.

Membership in the Programme is free of charge.

Members have a membership card, sent to them as a physical card or available electronically online, depending on the Member’s Status and/or choice. Whether in physical or electronic format, the membership card is nominative and strictly personal. It cannot be sold, loaned or transferred. The membership card is not a means of payment and cannot be used to guarantee a booking. The card lists the Member’s name, individual identification number and expiry date of Status (for Silver, Gold and Platinum Status levels – see Article 8 below). The rule is one membership card per member.

The card may be used only by the Member whose name is printed on the card.

A valid e-mail address is required to join the Programme. Two or more Members may not use the same email address. By joining the Programme, the Member agrees to receive electronic communications relating to the operation of, and services offered by, the Programme, including information messages, Points statements, and information regarding the operation of the Member's account. If the Member no longer wishes to receive this information, which is considered essential to Programme operation, the Member shall follow the Programme termination procedure set forth in Article 12.1.

Program Members accept that the Programme may be modified, totally or partially, at any time. Within a reasonable period of time before their application, Members will be notified of any changes made to the Programme that may substantially modify their rights and obligations relating to the Programme, particularly through information posted on the AccorHotels.com site and/or via electronic communication. Members have the possibility of terminating their membership as outlined in Article 12.1. Participation in the Programme following the effective date of modifications implies acceptance on the part of the Member.

The Member must not disclose his/her personal account password to any other party. The Member accepts responsibility for all operations to and from his/her account.

4.2. Registering as a Programme Member

A Customer may join the Programme in any of the following ways:

The Customer shall provide the required and obligatory elements when applying for membership.

New Members must accept the Program’s General Conditions of Use, either online or at the hotel, depending on conditions for joining.

Once accepted, the Member will fully benefit from all Programme services, including access to the different functions of the AccorHotels.com website (such as accessing Rewards, checking his/her personal account, redeeming Rewards Points, etc.), and recognition by all AccorHotels Internet sites and call centres when making reservations.

4.3. Personal Member Account

Using their personal account, Members can:

5. CARD USE

In order to enjoy the various benefits that come with being a cardholder, Members must provide their loyalty card number whenever they wish to take advantage of one of the services available and/or present their loyalty card (in either physical or digital format) when checking into a hotel. Members who do not meet the aforementioned requirements will not be authorized to take advantage of the programme-related benefits.

In the event of loss or theft of his/her membership card, the Member must notify the Programme Administrator and order a new card in the “Receive your card by mail” section of the Member’s personal account on the AccorHotels.com website.

6. MEMBER RESPONSIBILITIES

Any breach by a Member of these Conditions of Use, abusive or fraudulent use of the card, Points or Le Club AccorHotels Rewards vouchers, communication of falsified information and/or detrimental or objectionable behaviour (in particular, regrettable, malicious or insulting behaviour towards hotel staff or customers) may result – at the sole discretion of the loyalty Programme Administrator – in the temporary suspension of the Member’s Programme membership or termination of membership without notice or compensation and cancellation of any Points earned by the Member with his/her card, as per the terms stipulated in Article 12. This suspension or termination shall be without prejudice to the Programme Administrator’s right to take action with respect to a Member.

7. EARNING LE CLUB ACCORHOTELS POINTS

When a Member makes an eligible stay at one of the hotels participating in the Programme and this stay includes at least one paid night that the Member actually spends at the hotel, the Member's account is credited with Points and nights corresponding to the stay. Day Use generates Points credit only, and no Eligible Night will be counted.

Only a whole number of Points may be credited. If application of the Points earned scale leads to Points with a decimal fraction, the number of Points credited will be the next lowest whole number if the number after the decimal point is less than 5 and the next highest number if the decimal is equal to or more than 5.

For crediting Points, the amount paid in local currency outside the euro zone will be converted to euros before applying the earned Points scales. The exchange rate applied by the hotel at Check-out is taken from the "Multidevises" database (a Reuters Bank database of monetary and financial information).

Points and Eligible Nights may not be transferred to another Member. They are strictly personal and non-transferable.

Points do not constitute a mean of payment and have no monetary value. No money shall be provided for lost or unused Points.

7.1. Reservation channels eligible for points

Only stays booked at eligible rates via AccorHotels distribution channels (AccorHotels Internet sites, AccorHotels reservation centre, hotels) and traditional travel agencies using a GDS (Global Distribution System) connected automatically to the AccorHotels reservation centre, entitle the Member to earn Points.

Eligible stays therefore specifically do not include stays booked via a reseller, tour operator or third-party online travel agent (such as Expedia.com, Booking.com, etc.). These stays do not enable the Member to earn Points or to collect Eligible Nights to obtain a Status.

7.2. Eligible booking rates

Only stays booked at an eligible rate enable benefitting from the Programme.

Eligible booking rates include all public, corporate, and promotional rates, except for the following:

7.3. Eligible expenses

Only the following expenses are eligible to earn Points and only if they are paid for by a Member who is actually staying at the hotel:

Points are calculated on the basis of the total invoice for eligible expenses, excluding tax. The invoice must be fully settled, in other words the payment must have been accepted and confirmed by the hotel. In the event of full or partial default in the payment of an invoice, and notably if the Member stops the payment of a cheque, issues a cheque that bounces or disputes a bank card payment, he/she will not receive any Points for the transaction in question and will not accumulate any Eligible Nights.

Eligibility rules for the following expenditures vary depending on the infrastructure of each participating hotel:

The following expenditures do not qualify for earning Points:

7.4. Rewards Points Scale

The Programme offers four Status levels that are attributed according to the number of Eligible Nights or Status Points earned: Classic, Silver, Gold and Platinum.

Each Status has its own scale for Rewards Points earned, as shown in the table below, on the basis of 10 euros in eligible expenses.

PER 10€ OF ELIGIBLE EXPENDITURE

STATUS

NUMBER OF REWARDS POINTS EARNED AT PARTICIPATING BRANDS (EXCLUDING MAMA SHELTER, ADAGIO, ADAGIO ACCESS, IBIS* AND IBIS STYLES)

NUMBER OF REWARDS POINTS EARNED AT MAMA SHELTER, IBIS* AND IBIS STYLES

NUMBER OF REWARDS POINTS EARNED AT ADAGIO (EXCLUDING ADAGIO ACCESS)

NUMBER OF REWARDS POINTS EARNED WITH ADAGIO ACCESS

CLASSIC

25

12.5

10

5

SILVER

31

15.5

12.5

6.25

GOLD

37

18.5

15

7.5

PLATINUM

44

22

17,5

8.75

*Hotels operating under the ibis budget brand do not participate in the Programme (see list of participating and non-participating hotels and brands on https://www.accorhotels.com/gb/leclub/program/brands.shtml).

At Thalassa Sea & Spa establishments, the applicable Points scale is the one used by the hotel where the Member stays.

If a Member's Status changes between booking and Check-out, the rules used for attributing Rewards Points will be those of the Status at Check-out. For a stay of several consecutive nights, Members are entitled to only one Rewards Points credit when the total invoice is paid.

7.5. Earning Rewards Points with Partner brands

It is also possible to earn Rewards Points with Programme Partners according to conditions that are specific to each Partner; these may be consulted in the Le Club AccorHotels section of the AccorHotels.com site.

7.6. Special offers and promotional operations

Members may also earn Rewards Points in the context of special offers or promotional operations organised by the Programme. In this context, earning Rewards Points depends on meeting specific conditions that apply to each offer or operation and that are communicated to Members.

7.7. Validity of Rewards Points

Rewards Points are valid for 365 days from the date of the event generating credit. For Rewards Points collected after a stay at a participating or Independent Hotel, this date is the date of Check-out.

The validity of Rewards Points collected by a Member is extended by 365 days each time the Member stays at a participating or Independent Hotel that is eligible for earning Points.

If the Member does not stay at a participating or Independent Hotel that allows earning Points during a period of 365 consecutive days, all the Rewards Points in his or her account, whatever their origin, will be lost without prior notice, without being able to restore or transfer these Rewards Points.

7.8. Status Points Scale

The table below shows the scale for earning Status Points on the basis of 10 euros of eligible expenses.

FOR €10 OF ELIGIBLE EXPENDITURE

STATUS

Number of Status Points earned with participating brands (except Mama Shelter, Adagio, adagio Access, ibis* and ibis styles)

Number of Status Points earned at Mama Shelter, ibis* and ibis styles

Number of Status Points earned at Adagio (except Adagio Access)

Number of Status Points earned at Adagio Access

CLASSIC

25

12.5

10

5

SILVER

GOLD

PLATINUM

*Hotels operated under the ibis budget brand do not participate in the Programmes (see list of participating and non-participating hotels and brands on https://www.accorhotels.com/gb/leclub/program/brands.shtml).

Status Points are valid until 31 December of the calendar year in which they were earned.

8. STATUS

Members may at any time access a higher Status if they reach the required number of Eligible Nights or Status Points, as shown in the table below.

STATUS

Number of Eligible Nights

Number of Accumulated Status Points

SILVER

10

2,000

GOLD

30

7,000

PLATINUM

60

14,000

At the start of each new year, an assessment is made of Eligible Nights spent and Status Points earned by a member during the previous calendar year:

Eligible Nights and Status Points counters are reset to zero on 1 January of each calendar year.

The use of Rewards Points has no effect on keeping or changing a Status.

As a transitional measure, the Status obtained by a Member on 31 December 2016 will be maintained until 31 December 2017, in application of the Status attribution rules on 1 January 2017. Member activity during calendar year 2016 will not be taken into account for attributing a higher Status to a Member during calendar year 2017.

9. BENEFITS AND SERVICES OFFERED TO MEMBERS

In addition to receiving Points, Members with a status of Silver or higher are offered certain benefits associated with their Membership Status level.

Only the cardholder Member is entitled to the benefits associated with the membership card.

These benefits are offered on the condition that the Member’s stay is eligible for earning Points.

These benefits are described more fully in the “Le Club AccorHotels” section of the AccorHotels.com website.

In particular, the guarantee of an available room before arrival is subject to the following specific conditions:

We have updated the programme’s General Conditions of Use to reflect these new features. These General Conditions of Use will automatically come into effect on 1st January 2017. We invite you to read them now: